Terms and conditions

Subscription policy

If you purchase the subscription for a monthly box, you will receive at the beginning of each month a box with the number of meals chosen in your subscription. This box will vary each month, and Dunord will offer you a basic combination that you can then customize. 


How to customize your order:

We send you an email one week before your order is processed, in which you will find next month's menu. Simply click on the link to customize your order and fill out the form with your selection of 8 meals. You can customize your order up to 48 hours before the 1st of the month. If you do not personalize your order, you will simply receive the seasonal box offered by the Dunord team.Note that your first subscription box is not customizable, and you will receive the default box based on the meals of the moment. 



By purchasing the monthly subscription, you agree that your credit card will be charged at the beginning of each month for the amount of your subscription, as well as any applicable delivery charges and taxes.



If you wish to skip a week or cancel your subscription, you must notify Dunord by email at dunordmtl@gmail.com at least 48 hours before the 1st of the month, otherwise the order will have already been prepared and the cancellation will take effect the following month.


Refund Policy

Unfortunately, due to the nature of our products (food), each purchase is final and we do not accept returns.

However, if you notice a problem or damage with your products, you can always contact us for a refund at dunordmtl@gmail.com.


Privacy Policy

We collect personal information from our customers in the normal course of our business.

We collect the following personal information about you:

  • Name
  • Address and postal code
  • Phone number
  • email address
  • Delivery preferences

When you visit our website, we also collect:

  • Information about your computer, including your IP address, operating system type, and the browser you are using
  • The pages you visit on our site
  • Other sites you have visited recently

The primary reason this information is collected is for order delivery and for customer service.

If necessary in connection with one of these transactions, we may disclose your information to another company. We also pass your name, telephone number and address to a courier to deliver your order successfully. We do not share your personal information with third parties.